Refund policy

30-Day Money-Back Guarantee

For orders placed directly on skinkins.com, contact us within 30 days of receiving your order for a full refund if you are not happy with your purchase. No return is required. Opened and used products are eligible, including our personal-care products.

How to request your refund

Email returns@skinkins.com with your order number. You do not need to send the product back, keep the original packaging, or pay a return or restocking fee.

Refund processing

Once your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 10 business days have passed since approval, email returns@skinkins.com.

Damaged, defective, or incorrect items

Contact returns@skinkins.com with your order number so we can help. You do not need to return the item to request a refund under this guarantee.

Exchanges

We do not process direct exchanges. If you would prefer a different product, request your refund and place a new order.

Exceptions

Gift cards are non-refundable. All other Skin Kins products purchased directly on skinkins.com are covered by this 30-day guarantee, including sale items.

Orders placed on Amazon or another marketplace

For purchases made through Amazon or another marketplace, request help through the marketplace where you placed the order. Those orders follow that marketplace's applicable return and refund policies.

Your consumer rights

This guarantee is in addition to any rights you have under applicable consumer law.

Last updated: September 20, 2026.